END. is a contemporary menswear and womenswear retailer that combines the best of luxury fashion and emerging designers with the most exclusive sport and streetwear. END. have leveraged brand trust and consumer engagement to build credibility with brands and set up unique collaborations and exclusive designs. Bringing a highly curated selection of more than 450 brands under one roof online and within our stores, END. showcases an unrivalled range of global luxury.

OPERATIONS MANAGER – FULL-TIME, MILAN, ITALY

END. provides by far the widest range of contemporary and streetwear fashion available anywhere in the world, which allows customers to express their style and individuality. The diverse range offered makes END. a truly unique buying experience. The END. buying team travels the globe sourcing product with provenance, innovation and creativity, creating a unique selling point ahead of their competitors. The company has developed a loyal customer base since they started, and through its exclusive collaborations, online platform, mobile app, and physical stores, continue to be one of the leaders in the market they operate.

END. currently has four bricks and mortar stores in the UK with a fifth opening in Manchester in Summer 2022. The Milan Flagship Retail Store will be our first store outside of the UK, which makes this one of our most exciting ventures to date.

Our Milan operation will span 2 floors representing stalwart brands from our 450+ brand portfolio, including womenswear and lifestyle. The Operations Manager we are looking for must be accustomed to aiming higher than the rest, an ambitious and energetic individual who loves problem solving, motivating and developing a large diverse team while unconditionally supporting a dynamic and forward-thinking Store Manager.

Reporting to the Store Manager and working within a watertight group of co-managers, you will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail set up.

What you’ll be doing:

Key responsibilities

  • To assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.
  • To work in partnership with the Customer Experience Manager in producing a seamless front of house Service experience for all visitors to our store.
  • To be an expert in store operations with an excellent working knowledge of the processes behind all services and procedures.
  • To identify operational opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • To take financial accountability by supporting the Store Manager in the management of wage to sales budget, shrinkage and revenue.
  • To support the Store Manager in generating and analysing reports on all areas of store operation, using this information to drive success.
  • To lead the back of house and sales teams to operational excellence in all areas, from stock management and audits, to smooth replenishment of the shop floor and cashing up.
  • To drive store sales through personally and effectively motivating the team to achieve and exceed set budgets and targets.
  • To ensure that the store image is in line with business standards by conducting and following up on floor walks.
  • To maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock, and following VM guidelines.
  • To ensure that communication in store and between departments is ongoing and utilised to maintain an environment of continuous improvement.
  • To be positioned to assist with and take over full managerial tasks as necessary.
  • To maintain workplace safety and provide a healthy environment for staff and customers.

What you’ll be able to demonstrate:
Skills and experience

  • Fluent in English and Italian
  • You must be charismatic with an energy that displays confidence and authority.
  • You must have a genuine love and passion for the industry we are immersed in.
  • You must have ambition within the retail function, we want to develop you into a successful Store Manager.
  • You must have management experience in a service and sales led retail environment.
  • You must be able to demonstrate excellent written and verbal communication skills.
  • You must be highly organised and adaptable, methodical in approach from implementation to follow through.

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.